How to leverage AI to enhance customer relationships
Datum
5nov
Tid
11.30-13.30
Plats
Konstnärsbaren (KB)
Smålandsgatan 7
Human customer service: How to leverage AI to enhance customer relationships
We’ve all experienced customer service that didn’t live up to our expectations. Unsatisfactory experiences are universal and negatively impact our lives—a bad customer experience (CX) can sour your mood or your whole day. Yet a good one can quickly turn it around.
That’s where human customer service comes in. Human customer service is about creating support experiences that are personalized, understanding, and efficient to build trust and loyalty with your customer base. And thanks to ever-evolving technology, support teams can leverage AI to make customer connections that are more authentically human.
At this Executive Roundtable on you will under a dinner meet other selected Executives to discuss why human customer service is important and how businesses are using AI to implement human-centric customer service management.
Key takeaways
- How to arm your agents with AI powered insights and tools.
- Understand what kinds of questions are better for AI agents – and how to make it easy to reach a human when that is required.
- How to use AI to engage in personalized service.
Discover the concept of Wednesday Executive!
A very rewarding evening with interesting discussions and new insights. Very nice to meet like-minded people from different industries who share their thoughts and experiences.
Program
11.30 | Welcome and Drinks
11.45 | Moderator Presents the Agenda for the lunch
Mats Gustafsson Waxler, Founder & CEO | Wednesday Relations
12.00 | Human customer service: How to leverage AI to enhance customer relationships
Matthias Göhler, EMEA Chief Technology Officer | Zendesk
12:20 - 13.20 | Contribute with your thoughts and challenges through a group conversation over lunch
- AI in service can mean lots of things and can help you achieve various goals. What is AI for you and where do you see the biggest current or potential wins in your organization?
- What is the perfect mix between agent based service and automatization?
- What challenges do you face when implementing your AI strategy, or what
is stopping you from implementing AI?
13:20 - 13.30 | Summarizing and ending
Target Group
As part of a selected group (10 professionals) you will have the chance to network with directors, managers and decision makers within Customer Support, Customer Experience, Customer Service, Marketing and CRM.
Please note that this event is limited to 10 guests and is free of charge for the participants.
This Roundtable is only directed to leaders/decision makers.
I appreciate the format of sharing experiences across industries. Activities like this give insights into differences, but above all, into similarities that we have in today's society and companies.
SPEAKERS & HOST
Matthias Göhler
EMEA Chief Technology Officer | Zendesk
Matthias Göhler joined Zendesk in October 2021 as the EMEA Chief Technology Officer. He is passionate about helping brands realize their goals for market-leading customer experiences that can build deeper customer relationships and brand loyalty.
Matthias has more than 20 years of experience in technology and SaaS industries. He joined Zendesk from SAP where he spent the last 10+ years in their Customer Experience practice building up an industry portfolio for Customer Experience. Prior to SAP, Matthias worked with Gemini Consulting with their strategy practice.
Based in Mannheim, Germany, Matthias also volunteers his time as a coach for various start-ups and social projects.
Mats Gustafsson Waxler
CEO & Founder | Wednesday Relations
Mats founded Wednesday Relations 2002 and have extended experience in marketing, sales, digital business and CRM. Mats has worked in line-positions within marketing and sales in Sweden and worldwide. Together with Wednesday Relations, Mats has created a lot of conferences and seminars, and is also a very popular and well-experienced moderator.
Application of interest
Executive Partner
At Zendesk we’re on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. We show companies how to unlock the power of everyday customer interactions so they can make those experiences extraordinary. And you know what? This work is important, because we’re all customers. We believe life is a little bit better when the customer experiences we all share are painless, frictionless, and more helpful.
