Surge ahead with human-centric AI
Datum
11mar
Tid
11.30-13.30
Plats
Konstnärsbaren (KB)
Smålandsgatan 7
Surge ahead with human-centric AI:
Explore the trends shaping customer
service in 2025
Are you ready to surge ahead in the world of customer experience (CX)? With a whopping 78% of CX leaders believing that AI is revolutionizing the landscape like never before, this is an exciting time to explore how these innovations are shaping the future in 2025!
During this event, we’ll dive into key trends that are transforming CX and learn how forward-thinking leaders are harnessing the full power of AI to stand out from the crowd.
We understand that the world of AI can sometimes feel a bit daunting, but don’t worry! We’re here to make it simple and approachable. Together, we’ll break down the essentials, making it easier than ever for you to get started and see quick wins.
Key takeaways
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Insightful understanding: Discover how and why AI is shaping the future of CX and how you can be part of this exciting journey.
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Explore useful tools: Get to know practical CX AI tools like AI copilot, AI voice, generative AI, and so much more!
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Actionable tips: Walk away with practical advice on how to kickstart your AI journey today.
Discover the concept of Wednesday Executive!
I appreciate the format of sharing experiences across industries. Activities like this give insights into differences, but above all, into similarities that we have in today's society and companies.
Program
11.30 | Welcome and Drinks
11.45 | Moderator Presents the Agenda for the lunch
Mats Gustafsson Waxler, Founder & CEO | Wednesday Relations
12.00 | Surge ahead with human-centric AI - Explore the trends shaping customer service in 2025
Thor Newman Andersen, Senior Sales Manager, Mid Market, Nordics & Benelux | Zendesk
12:20 - 13.20 | Contribute with your thoughts and challenges through a group conversation over lunch
- How can AI help you create a more efficient and personalized customer service experience?
- What does your vision of an ideal AI implementation in customer service look like, and what steps are needed for you to get there?
13:20 - 13.30 | Summarizing and ending
Target Group
As part of a selected group (10 professionals) you will have the chance to network with directors, executives, managers and decision makers within Customer Support, Customer Experience, Customer Service, Marketing and CRM.
Please note that this event is limited to 10 guests and is free of charge for the participants.
This Roundtable is only directed to leaders/decision makers.
A very rewarding evening with interesting discussions and new insights. Very nice to meet like-minded people from different industries who share their thoughts and experiences.
SPEAKERS & HOST
Thor Newman Andersen
Senior Sales Manager, Nordics & Benelux | Zendesk
Thor is an experienced professional in the customer success industry, dedicated to transforming customer service experiences. He has helped numerous clients enhance their service solutions and achieve impressive results. Now, Thor focuses on guiding businesses to unlock their full potential with AI. With his expertise, he empowers organizations to leverage innovative technologies for more efficient and personalized customer interactions. Join Thor as he shares valuable insights on harnessing AI to elevate customer service!
Mats Gustafsson Waxler
CEO & Founder | Wednesday Relations
Mats founded Wednesday Relations 2002 and have extended experience in marketing, sales, digital business and CRM. Mats has worked in line-positions within marketing and sales in Sweden and worldwide. Together with Wednesday Relations, Mats has created a lot of conferences and seminars, and is also a very popular and well-experienced moderator.
Application of interest
Executive Partner
At Zendesk we’re on a mission to power exceptional service for every person on the planet. As the industry leader in customer experiences, we help businesses bring together the best of AI agents, workflow automation, and human agents for their customers and employees. With our software and expertise, businesses deliver service that increases customer loyalty and drives revenue at a reduced cost. Learn more at www.zendesk.com.
