CX Trends 2023 - Nordic Edition
Datum
9mar
Tid
10.00-10.45
Plats
Online
Pris
Kostnadsfritt
Registration is closed & final preparations has begun!
New Nordic Customer Experience priorities
What To Expect, How To Respond
In the face of economic headwinds, getting ahead is a loteasier when you know what to expect. That’s why we’ve done the heavy lifting for you by outlining the biggest priorities affecting Customer Experience in 2023. We spell out the changes that are coming, how consumer behavior is shifting and how you can best respond.
Get A Glimpse Into The Year Ahead
Join this session and hear our Nordic industry experts outline:
- The four critical CX priorities you will encounter in the year ahead – along with one emerging in 2023 and beyond!
- Common mistakes, assumptions and pitfalls to avoid.
- Practical tips and recommendations to be better prepared.
- Key insights on the changing use of Bots, new expectations around social media, as well as changes in CX evaluation and customer expectations.
- Live Q&A session with Nordic industry experts from Fortnox and Helsinki Airport + more
Program
10.00 | Introduction
Mats Gustafsson | CEO & Founder | Wednesday Relations
10.05 | New Nordic Customer Experience priorities in 2023
Get first-hand insight from our industry experts on the key CX Trends and how they will affect your business.
Discussion with:
Hanna Hämäläinen | Head of Passenger Services and Development | Helsinki Airport
Olof Berg | Product Manager Support | Fortnox
Haakon Birkeland | Senior Customer Success Manager Nordics | Freshworks
10.30-10.45 | Questions and summary
Target group
The seminar is for you who work in a line organization within marketing, CRM, Customer Experience and Business Development. The seminar is not open for competitors to our partner
Are you interested but do not have the opportunity to see this event live? Sign up anyway, and we will make sure you get access to the recorded version afterwards.
Online registration closes 15 minutes before the webinar starts.
Speakers
Hanna Hämäläinen
Head of Passenger Services and Development @ Helsinki Airport, Finavia Oyj
Hanna Hämäläinen is an experienced CX professional with nearly 20 years' experience from customer-centric environments such as retail and aviation. She is a people and business leader with a background in human resources and business management roles and a strong track record of leading change together with her whole team. Her coaching and pedagogical certifications support new kind of leadership in versatile environments.
Olof Berg
Product Manager Support @ Fortnox
Product Manager Support @Fortnox, company with +500 employees in Sweden. My mission is to help our customers find help when needed. Fortnox AB (publ) is a business platform that connects people, companies and organizations. We help companies start, grow and develop. With smart technical products, solutions and services, and the opportunity to connect them with hundreds of external parties, we are a hub for business in Sweden. Our vision is to create a sustainable society shaped by successful companies.
Haakon Birkeland
Senior CSM Nordics @ Freshworks
Haakon has extensive experience helping leading CX businesses achieve success with software that delights. With a multicultural background, he believes community building through knowledge and experience sharing amongst thought leaders is the best way to accelerate growth in this space.
Mats Gustafsson
CEO & FOUNDER @ WEDNESDAY RELATIONS
Mats founded Wednesday Relations 2002 and have extended experience in marketing, sales, digital business and CRM. Mats has worked in line-positions within marketing and sales in Sweden and worldwide. Together with Wednesday Relations, Mats has created a lot of conferences and seminars, and is also a very popular and well-experienced moderator.
Wednesday Live Partner
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user.
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
