Future of Customer Service Automation
Datum
30mar
Tid
12:00-12:45
Plats
Online
Pris
Kostnadsfritt
Future of Customer Service Automation
- Webinar with UiPath and Digital Workforce
Growing demands on Customer Service have led many organizations to put streamlining service operations on their strategic agenda. Speed and 24/7 availability are driving the increasing use of automation in Customer Service, and the unexpected emergence of COVID-19 has only accelerated the trend.
In this webinar, Digital Workforce and UiPath share their experience from Customer Service Automation - an area with unique challenges and exceptional potential for deriving high rewards from automation, both for the implementing organization and their customers!
Agenda
12.00 | Introduction
Mats Gustafsson, CEO & Founder @ Wednesday Relations
12.05 | Future of Customer Service Automation
- Market trends:
AI, cloud solutions, 24/7 service, managing digital channels, and more - Expert view: Future of Customer Service
How will the current trends shape our future? - Case examples: What others have done?
- Demo: UiPath in customer service automation
- How can you get started?
Johan Lundqvist, Sales Executive @ Digital Workforce & Onat Atayer, Pre-sales Technical Consultant @ UiPath
12.40-12.45 | Questions and summary
Target group
The webinar is for you who work in the management of a large Customer Service Center or are otherwise investigating ways to streamline Customer Service operations. Please note, that the solutions presented are best applicable to large organizations. The seminar is not open for competitors to our partner.
Are you interested but do not have the opportunity to see this webinar live? Sign up anyway, and we will make sure you get access to the recorded version afterwards.
Speakers
Johan Lundqvist
Sales Executive @ Digital Workforce
Johan is an experienced Manager and Sales Executive who has worked in the Enterprise Software- and Consulting business for over 20 years. He has extensive knowledge of Customer Service's specific challenges and is passionate about solutions that address these needs - including solutions built with technologies like Robotic Process Automation and Conversational AI.
Onat Atayer
Pre-sales Technical Consultant @ UiPath
Onat has gained broad experience within the IT industry after working more than 20 years in different roles at global companies like Ericsson and Microsoft. In the early days of his career, he has also worked as a Contact Centre Expert. Onat has a great passion for AI and enjoys discussions around the topic and guiding his customers in applying AI to their business. After joining UiPath, Onat has been able to widen his toolbox to cover both AI and RPA - offering his clients ways to improve results by combining the two technologies.
Mats Gustafsson
CEO & FOUNDER @ WEDNESDAY RELATIONS
Mats founded Wednesday Relations 2002 and have extended experience in marketing, sales, digital business and CRM. Mats has worked in line-positions within marketing and sales in Sweden and worldwide. Together with Wednesday Relations, Mats has created a lot of conferences and seminars, and is also a very popular and well-experienced moderator.
Webinar partner
Digital Workforce is a leading industrial scale Intelligent Process Automation (IPA) company that exclusively focuses on services that help organizations identify and unlock value tied to inefficient processes. Digital Workforce services make use of cutting-edge automation technologies and are built to scale, minimize effort and maximize customer value. Focused on quality, Digital Workforce is also an Elite Partner to UiPath.
UiPath has a vision to deliver the Fully Automated Enterprise™, one where companies use automation to unlock their greatest potential. UiPath offers an end-to-end platform for automation, combining the leading Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to rapidly scale digital business operations.
