Retail & E-commerce: Unlock the Power of Omnichannel
Datum
8nov
Tid
08.00-09.00 Breakfast starts at 07.30.
Plats
Helio Slussen | Peter Myndes backe 16 (200m from Slussen)
Pris
Kostnadsfritt
SPEAKERS AT THE EVENT
Retail & E-commerce: Unlock the Power of Omnichannel
Would you like insights into how companies increase their margins by an average of 62%* without spending more on advertising? Would you like insights into set-it-and-forget-it automation hacks that improve customer retention? Then don't miss this information-packed session with actionable tips you can start using today to increase revenue and customer loyalty!
During this event, we will:
- Discover strategies for exceptional customer experiences, including live customer testimonials from Matsmart and Klättermusen
- Discover how smart automation tactics can increase your revenue
- Gain insights to transform your marketing approach
- Connect with industry experts
Join us to deepen your industry understanding, connect with peers, and gain actionable takeaways to enhance your marketing strategies.
Program
07.30 | Breakfast
Registration and breakfast | Helio (Rymden) Slussen
08.00 | Introduction
Mats Gustafsson, CEO & Founder | Wednesday Relations
08.05 | Unleashing the Power of Retail & E-commerce: Customer
Experience Excellence
In this engaging session, we're excited to announce that a successful retailer will be sharing their own CRM strategy. This strategy allowed them to attribute an impressive 50% of their revenue to this innovative approach. Together with our esteemed guest speakers, we'll explore the dynamic retail and e-commerce world, delving into the latest trends and strategies reshaping the industry.
You'll uncover the hidden power within your CRM, discovering how to drive more revenue through effective utilization.
These industry experts will share valuable insights, drawn from their extensive field expertise.
Lisa Schöffler, Senior CRM Manager | Matsmart
Cajsa Granlund, CRM Specialist | Klättermusen
Monica Rossi, Client success Manager | Emarsys
Eugeni Velinov, Nordic Sales Lead | Emarsys
08.50 - 09.00 | Q&A and summary
09.00 - 09.30 | Networking mingle
Target Group
This event is for e-commerce and retail professionals working in line organisation at retailers and e-commerce players.
The seminar is not open for competitors to our partner.
Speakers
Lisa Schöffler
Senior CRM Manager | Matsmart
Personlig bio presenteras inom kort!
Cajsa Granlund
CRM Specialist | Klättermusen
CRM Specialist with 5 year´s experience in various retail and eCommerce roles. Currently focused on developing and implementing the Klättermusen CRM strategy.
Monica Rossi
Client Success Manager | Emarsys
Monica works as a CSM at Emarsys, she is based in London and takes care of Emarsys clients mainly from UK and from Sub-Saharan African countries. She has a high expertise within the retail industry, which most of her clients are part of.
Eugeni Velinov
Nordics Sales Lead | Emarsys
Eugeni is really obsessed with data and how to utilize it for giving the best personalized communication to your customer. He has a past experience in consulting companies to do “better” digital business. Past year Eugeni has been helping companies to deliver the best customer experience with SAP and boy people been surprised what we can do . As he always says: “We might not do the talk, but we definitely do the walk.”
Mats Gustafsson Waxler
CEO & Founder | Wednesday Relations
Mats founded Wednesday Relations 2002 and have extended experience in marketing, sales, digital business and CRM. Mats has worked in line-positions within marketing and sales in Sweden and worldwide. Together with Wednesday Relations, Mats has created a lot of conferences and seminars, and is also a very popular and well-experienced moderator.
Breakfast Partners
Emarsys, an SAP company, is the omnichannel customer engagement platform that empowers marketers to build, launch, and scale personalized, cross-channel campaigns that drive business outcomes. They partner with more than 1,500 companies from global enterprises to fast-moving mid-market brands across industries.
