The AI-driven Customer Service future
Datum
7sep
Tid
10.00-10.45
Plats
Online
Pris
Kostnadsfritt
The AI-driven Customer Service future
How generative AI empowers customer service teams
The advent of generative AI holds promising potential for transforming both customer and agent experiences across channels. That’s why over 70% of organizations are exploring how to use generative AI within their businesses, as per a recent Gartner survey.
Generative AI has dramatically changed the customer service function and goes beyond traditional rule-based systems to surface contextual and meaningful resolutions.
In this webinar, we’ll take you through how you can leverage generative AI and see real value in your customer service function—from improved agent efficiency to better self-service deflection rates.
Program
10.00 | Introduction
Mats Gustafsson | CEO & Founder | Wednesday Relations
10.05 | The AI-driven Customer Service future: How generative AI empowers customer service teams
Shivang Garg, Manager - Solutions Engineering | Freshworks
Join us as we discuss:
- Critical challenges faced by CX leaders, including poor deflection rates, low agent productivity, and hidden support insights
- How generative AI can be used to automate self-service across channels, boost team efficiency and optimize support operations
- How to get started with generative AI in your organization
- What the near-term future holds for AI in CX
10.30 - 10.45 | Questions & Summary
Target group
The seminar is for you who work in a line organization within marketing, CRM, Customer Experience and Business Development. The seminar is not open for competitors to our partner.
Are you interested but do not have the opportunity to see this event live? Sign up anyway, and we will make sure you get access to the recorded version afterwards.
Online registration closes 1 hour before the webinar starts.
Speakers
Shivang Garg
Manager - Solutions Engineering | Freshworks
Shivang Garg is an accomplished expert in the realm of customer support strategies and
transformative digital experiences. With a wealth of experience under his belt, Shivang has consistently shaped the future of customer service for enterprises across the globe, spearheading dynamic digital transformations that leave a lasting impact.
As the Manager of Solutions Engineering at Freshworks, Shivang brings a profound understanding of AI-driven customer service innovations to the forefront. His visionary insights have helped businesses navigate the evolving landscape, guiding them towards success in an era where artificial intelligence reigns supreme.
Throughout his illustrious career, Shivang has not only steered companies towards new horizons but has also cultivated untapped markets, showcasing an exceptional ability to pave the way for growth and expansion. In his current role, he serves as a proactive mentor, nurturing System Engineers and Account Executives into becoming true brand advocates. His influence extends beyond the conventional, playing a pivotal role in driving strategic agendas and amplifying sales revenue.
Mats Gustafsson
CEO & FOUNDER | WEDNESDAY RELATIONS
Mats founded Wednesday Relations 2002 and have extended experience in marketing, sales, digital business and CRM. Mats has worked in line-positions within marketing and sales in Sweden and worldwide. Together with Wednesday Relations, Mats has created a lot of conferences and seminars, and is also a very popular and well-experienced moderator.
Wednesday Webinar Partner
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user.
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
