Wednesday Hybrid Breakfast
Total Experience Delight your customers by raising your CX and employee satisfaction levels
Total Experience Delight your customers by raising your CX and employee satisfaction levels
Datum
22mar
Tid
08:30 - 09:30
Plats
F7, Fleminggatan 7 in Stockholm and Online
Pris
Kostnadsfritt
Total Experience - Delight your customers by raising your CX and employee satisfaction levels
As we progress into another year of the pandemic, businesses across the world are trying to deepen their understanding of customers and employees, so they can serve them better. IT has been a cornerstone of every business, providing stability and support round the clock. But this year, it’s going to move toward the center, where delightful engagement is the watchword.
81% of organizations agree that data should be the driver for decision making. However, managing multiple tools and CX platforms fails to deliver the unified view to managers and leaders. What’s needed is a combined approach for sales & marketing follow-up that leads to the best possible customer experience.
Join us to:
- Get a glimpse of the importance of Total experience
- Unify CRM and CX tools
- Learn how to influence key decision makers to invest in the right CX solution
- Simplify and unify how agents respond across channels
- Drive customer loyalty and repeat engagement
“By 2026, basic buying and selling experiences will be commoditized. Businesses will differentiate based on connected customer & employee experiences.”
Gartner 2021
What is Wednesday Hybrid?
At Wednesday hybrid you can choose to participate at the physical venue, including breakfast and networking, or in the comfort of your own home/office via the live stream. When booking your ticket, you can choose which participation option you prefer.
Secure your ticket, in a participation-format that suits you, in the menu to the left (Anmäl dig).
Very interesting lecture, knowledgeable and talented speakers and very good insights that I take with me.
Participant at Wednesday Hybrid
Program
8.00 | Breakfast
Registration and breakfast for those joining us at the venue
8.30 | Introduction
Mats Gustafsson, CEO & Founder @ Wednesday Relations
8.35 | Total Experience - Delight your customers by raising your CX and employee satisfaction levels
Alexandra Blomberg - Senior Account Executive @ Freshworks
Johan Andersson - Hybrid Enterprise Account Executive @ Freshworks
Jolijn Van Der Aart - Head of sales Benelux & Nordics & Emerging Markets Europe @ Freshworks
9.05-9.15 | Questions and summary
9.05-9.15 | Networking
Target group
This event is for those who work in a line organization within marketing, CRM, Customer Experience and Loyalty departments. The seminar is not open for competitors to us.
Are you interested but do not have the opportunity to see this webinar live? Sign up anyway, and we will make sure you get access to the recorded version afterwards.
Online registration closes 15 minutes before the webinar starts.
Secure your physical ticket with breakfast or online attendance in the menu to the left (Anmäl dig).
Speakers
Alexandra Blomberg
Senior Account Executive @ Freshworks
Passionate about automation and development of tools and processes. Alexandra has worked for various companies with solutions in digital marketing, sales and customer service. She has a good overview of streamlining processes. She is currently happy to represent Freshworks in Sweden and looking forward to talking more about the total customer experience and employee engagement.
Jolijn Van Der Aart
Head of sales Benelux & Nordics & Emerging Markets Europe @ Freshworks
Jolijn is an experienced sales leader in the tech industry with a track record in general management, strategic account management and business development. She is passionate about customer engagement & loyalty and has done research in that field at LinkedIn and other previous employers.
Johan Andersson
Hybrid Enterprise Account Executive @ Freshworks
Johan recently joined Freshworks after many years in rapid growth SaaS. Swede living in Amsterdam and has for the last couple of years been focusing on international B2B sales. Passionate about streamlining sales processes, how to engage your customers along their buying journeys, sales tools and how to delight customers with CX and ITSM.
Mats Gustafsson
CEO & FOUNDER @ WEDNESDAY RELATIONS
Mats founded Wednesday Relations 2002 and have extended experience in marketing, sales, digital business and CRM. Mats has worked in line-positions within marketing and sales in Sweden and worldwide. Together with Wednesday Relations, Mats has created a lot of conferences and seminars, and is also a very popular and well-experienced moderator.
Breakfast Partner
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
