Wednesday Executive
Unlocking CX Excellence: Navigating the Data-Driven Journey With Telia
Unlocking CX Excellence: Navigating the Data-Driven Journey With Telia
Datum
19mar
Tid
11.30 - 13.30
Plats
Konstnärsbaren (KB)
Smålandsgatan 7, Stockholm
Unlocking CX excellence: Navigating the Data-Driven Journey With Telia
Join us at this Executive Lunch with Stefan Edström, Head of Customer Experience Platforms at Telia Group. With two decades of experience in customer experience and quality, Stefan will share Telia's journey towards achieving the best data driven customer experience and challenges faced within the telecom industry.
During this event you will get insights into:
- The Customer Experience Ambition and Challenges at Telia
- Importance of Technology
- Practical Execution of CX
Discover the concept of Wednesday Executive!
Program
11.30 | Welcome and Drinks
11.45 | Moderator Presents the Agenda for the Lunch
Mats Gustafsson - Founder & CEO | Wednesday Relations
12.00 | Unlocking CX excellence: Navigating the Data-Driven Journey With Telia
Stefan Edström, Head of Customer Experience Platforms | Telia
12.20 - 13.20 | Contribute with your thoughts and challenges through a group conversation over lunch
- How do you move your organization away from assumptions to a data driven model?
- How do we get in touch and get insights into our customers?
13:20 - 13.30 | Summarizing and ending
Target Group
As part of a selected group from line organizations, you will have the chance to network with Executives, Directors, Managers and decision makers within CX, Customer Service, Marketing, E-Commerce, Operations, and CRM.
Please note the event is limited to 10 guests and is free of charge to participants. This Roundtable is only directed to leaders / decision makers.
I appreciate the format of sharing experiences across industries. Activities like this give insights into differences, but above all, into similarities that we have in today's society and companies.
Speakers & host
Stefan Edström
Head of Customer Experience Platforms | Telia
For over 15 years, Stefan Edström has achieved Customer Experience and Quality Management results for organizations across industries by focusing on process, quality and product. Now, as the Manager of Telia's Voice of the Customer Platform, Stefan has been working to improve digital adoption and WoW within CX by implementing a new, global CX Platform. His mission is to deliver a best-in-class platform to the Telia team and empower them with the key insights needed to deliver exceptional customer satisfaction for every customer, every time.
Mats Gustafsson Waxler
Founder & CEO | Wednesdat Relations
Mats founded Wednesday Relations 2002 and have extended experience in marketing, sales, digital business and CRM. Mats has worked in line-positions within marketing and sales in Sweden and worldwide. Together with Wednesday Relations, Mats has created a lot of conferences and seminars, and is also a very popular and well-experienced moderator.
Application of interest
Executive Partner
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
