Navigating the Fragmented World of Consumer Communications Preferences in 2020

If you want to understand how consumers around the world want to engage with businesses — which channels they prefer and in which circumstances, their major frustrations, and differences — you’ve come to the right place.

In this study Vonage surveyed 5,000 consumers across 14 countries and it breaks the collected consumer data down by country, region, gender, age, and channel to help guide your decisions around customer experience.

Through the tangled mess of consumer preferences across the globe, there is a path to finding customer engagement success in 2020. Our research shows that although it’s never been more complicated to get customer engagement right, it can be done! 

Download now to learn more.

SPRÅK: ENG