As we progress into another year of the pandemic, businesses across the world are trying to deepen their understanding of customers and employees, so they can serve them better. IT has been a cornerstone of every business, providing stability and support round the clock. But this year, it’s going to move toward the center, where delightful engagement is the watchword.

81% of organizations agree that data should be the driver for decision making. However, managing multiple tools and CX platforms fails to deliver the unified view to managers and leaders. What’s needed is a combined approach for sales & marketing follow-up that leads to the best possible customer experience.

Join us to:

• Get a glimpse of the importance of Total experience
• Unify CRM and CX tools
• Learn how to influence key decision makers to invest in the right CX solution
• Simplify and unify how agents respond across channels
• Drive customer loyalty and repeat engagement

Language: ENG
Time: 60min